If you are experiencing a health or medical emergency, call 000
What personal information do we collect, use and disclose?Akero, in the course of conducting its business collects a range of personal information including, amongst other things, names, email addresses, mailing and residential addresses, business and home phone numbers. Akero only collects personal information that is reasonably necessary for one or more of Akero’s functions or activities. Akero only collects sensitive information1 if it is reasonably necessary for Akero’s functions or activities or an exception applies under the Privacy Act and the individual to whom the information relates has given their express consent to the collection.
What does Akero use personal information for?Akero will only use or disclose personal information for the Primary Purpose including things such as managing our relationships, performing administrative functions, informing customers and others about our products and services by direct marketing methods, market research, building and maintaining business relationships, implementing our communication model and complying with legal requirements. Where Akero uses personal information other than for the Primary Purpose, Akero does so in accordance with the Privacy Act and APP 6.
Direct MarketingAkero engages in direct marketing of its products and services from time to time. Akero only uses personal information for direct marketing in circumstances where Akero has collected the information directly from the individual and that individual reasonably expects to receive direct marketing material from Akero (for example, where an individual has signed up to receive direct marketing material from Akero). Akero offers all individuals the opportunity to unsubscribe from receiving direct marketing communications.
Access to and accuracy of personal informationAkero takes all reasonable steps to ensure that the personal information it collects, uses and/or discloses is accurate, complete, up to date and relevant. You have the right to ensure that your personal information which is held by Akero is accurate. To make a request to access and/or correct your personal information, please contact Akero’s Privacy Officer using the contact details provided below. While Akero will always endeavor to give access to personal information free of charge, Akero reserves the right to charge individuals for access to personal information to cover costs associated with:
- searching for, locating and retrieving personal information and deciding which information to provide to the individual;
- using an intermediary; and
- reproducing and sending the information.